Help and support
Contact us
Email the shop you order from and we'll get back to you:
- Billingshurst: 12 Jengers Mead, Billingshurst RH14 9PB, billingshurst@themasterfryer.com
- Crawley: 1 Pound Hill Parade, Crawley RH10 7EA, crawley@themasterfryer.com
- Horsham: 20 Fitzalan Road, Horsham RH13 6AA, horsham@themasterfryer.com
Questions
Where's my order?
Open the app or the website and tap your order at the bottom of the menu, or open the link in your confirmation email. It shows when the kitchen starts cooking and when it's ready to collect.
Can I change or cancel my order?
Email the shop straight away with your order number. If the kitchen hasn't started it, we'll sort it out.
Something wasn't right with my food.
We're sorry. Email the shop with your order number and what went wrong, and we'll put it right.
How do loyalty points work?
You earn points on every order, online and in the shop, and can spend them at checkout. Sign in to see your balance.
How do I turn notifications on or off?
In the app, open the menu (the three lines at the top) and use the notifications switch.
How do I delete my account?
Sign in, go to your account and choose "Delete my account" at the bottom.
Your privacy
Read how we look after your information in our privacy policy.